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R710 cannot migrate from ZD3050 to sVZ 6.1.1

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gsfakian
New Contributor III

‎03-13-2023 09:17 AM

Hi to all, the title describes my problem... i have managed to migrate 21 r710 but one insists not to migrate... It starts to accept the firmware from the sVZ but fails... I manually flash the stand alone firmware and after that the ZD starts auto adoption and readopts it by flashing back the ZoneDirector firmware 10.1.1.0.42. Access point seems to work fine... any proposals?

 

thanks in advance!

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gsfakian
New Contributor III
In response to sanjay_kumar

‎03-15-2023 01:56 AM

I had already opened a case.. and finally problem solved. Ruckus support rocks!.. The problem was that the certificate file was completely missing from the AP and it was not possible to upload it from GUI. It was showing that the procedure was done but nothing happened in the end. So the solution was to "feed" manualy firmware 6.1.1.0.1274 which probably contains certificate and after that controller adopted it!.. 

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sanjay_kumar
RUCKUS Team Member
In response to gsfakian

‎03-13-2023 07:30 PM

Hi @gsfakian 

Looks like the AP is trying to connect to 10.50.49.3 but not able to reach to it. Can you confirm the standalone version the AP is on? Use the command "get version"

Can you try the below steps:
1. Disable the Auto Approve option on the ZD.
2. On the AP CLI, delete the ZD IP (if it holds the ZD IP in get director command) "set director ip delete"
3. Reboot the AP.
4. Set the SCG IP "set scg ip x.x.x.x"

If the AP is not coming up, then check below steps:
1. Make sure you have enough AP licenses on the SZ.
2. Disable ap-cert check on the controller using the command
#config
config#no ap-cert-check
config#end
3. This will allow the AP if it holds old AP certficate.

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gsfakian
New Contributor III
In response to sanjay_kumar

‎03-13-2023 11:32 PM

Hi @sanjay_kumar and thanks for your answer...

Since i flashed the stand alone firmware i isolated the ZD by disabling its switch port so no contact after then with the R710... Only sVZ is laying on the same L2 network...I also disabled the certificate check from sVZ. So here is the info you asked:

rkscli: get director ip
------ ZoneDirector Info ------
Primary Controller   : n/a
Secondary Controller : n/a
DHCP Opt43 Code      : 3
  AP is in Stand-alone mode.
OK
rkscli: get version
Ruckus R710 Multimedia Hotzone Wireless AP
Version: 114.0.0.0.6565
OK
rkscli:

Here are the latest logs (having cert validation disabled from sVZ):

Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: util_cmd_proc:1574 Execute CMD type: [1][GET_BASE_INFO].
Mar 14 06:29:08 RuckusAP daemon.warn cubic[603]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: apcfg_general_get_sz_list:352 Server list[10.50.49.3] from DHCP..
Mar 14 06:29:08 RuckusAP daemon.warn cubic[603]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:11.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:24.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: cub_conn_get_addr_state_action:665 Current server list:[10.50.49.3], target address:[10.50.49.3], remaining address:[(null)], pending retry:[0].
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: cub_state_action:2315 Start [DISC_REQ_STATE].
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: cub_state_action:2319 [CONN_GET_ADDR_STATE] -> [DISC_REQ_STATE]; reason: [CUB_RESULT_CONN_GET_ADDR_SUCCESS].
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: json_cmd_proc:558 Data type : [1][GENERATE_DISCOVER].
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:11.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:24.
Mar 14 06:29:08 RuckusAP daemon.warn cubic[603]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: apcfg_general_get_sz_list:352 Server list[10.50.49.3] from DHCP..
Mar 14 06:29:08 RuckusAP daemon.warn cubic[603]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 14 06:29:08 RuckusAP daemon.err cubic[603]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: curl_https_request:1323 curl_https_request, msg_type:[0][MSG_TYPE_DISC], via ssh:[no], send_data:[{   "protocolVersion":    "0.50",         "mac":  "58:B6:33:3D:67:D0",    "serial":       "341503410070",         "deviceName":   "RuckusAP",     "model":        "R710",         "timeStamp":  1678775348,     "fwVersion":    "114.0.0.0.6565",       "gpsInfo":      "",     "deviceIpMode": 3,      "ip":   "10.50.49.229",         "ipv6": "fc00::1",   "countryCode":   "US",   "provisionTag": "",     "location":     "",     "devSupportUsb":        "1",    "meshRole":     0,      "radio":        [[{                  "channel":       "1,2,3,4,5,6,7,8,9,10,11"                       }], [{                          "channel":      "36,40,44,48,52,56,60,64,100,104,108,112,116,120,124,128,132,136,140,149,153,157,161,165"                     }]] }].
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: util_cmd_proc:1574 Execute CMD type: [5][GET_DOMAIN_SUFFIX_INFO].
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: need_append_suffix:450 Check whether addr is numeric IP. buf:10.50.49.3.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: wrap_getaddrinfo:1181 getaddrinfo with address [10.50.49.3] returns success.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: resolve_addrinfo:1222 wrap_getaddrinfo with addr [10.50.49.3] returns success.
Mar 14 06:29:08 RuckusAP daemon.debug cubic[603]: do_curl:968 No SZ public key from APR, skip verification..
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: do_curl:1069 Send HTTP request to URL:[https://10.50.49.3:443/wsg/ap/discovery/58:B6:33:3D:67:D0].
Mar 14 06:29:08 RuckusAP daemon.err cubic[603]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 06:29:08 RuckusAP daemon.err cubic[603]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: cub_disc_req_state_action:714 DISC request http return code:[0]..
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: cub_state_action:2315 Start [CONN_GET_ADDR_STATE].
Mar 14 06:29:08 RuckusAP daemon.info cubic[603]: cub_state_action:2319 [DISC_REQ_STATE] -> [CONN_GET_ADDR_STATE]; reason: [CUB_RESULT_DISC_REQ_FAIL].

And on sVZ at system info i have License summary:

AP Capacity License (Consumed/Total): 21/76

 

Thanks

 

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gsfakian
New Contributor III
In response to sanjay_kumar

‎03-14-2023 01:06 AM

Hi again,

yes confirmed version 114.0.0.0.65565. Also sVZ and access point are on the same L2 network same VLAN and ping each other. I have isolated ZD by disabling its port so after flashing the AP , ZD is not reachable. I gave many times the command set scg ip and confirmed by get scg... Also disabled the cert check from controller's side...

From the GUI of AP i saw certificate validation failed and from there i generated a request which sent to Ruckus, today i received the .res file, uploaded from GUI it shows that it will reboot automatically but nothing happens... here are the latest logs again...

Mar 14 08:05:56 RuckusAP local1.notice rfmd[638]: mshnger_open: connect failed -1 2
Mar 14 08:05:57 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:05:57 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:05:57 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:02 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:06:02 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:06:02 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:05 RuckusAP daemon.info hub_registrar: OCSP: 'Good' via ocsp-check - querying registrar @ ap-registrar.ruckuswireless.com
Mar 14 08:06:05 RuckusAP user.notice hub_registrar: query result - ''
Mar 14 08:06:07 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:06:07 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:06:07 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:10 RuckusAP daemon.debug cubic[610]: handle_cli_consolelog:199 Set syslog mask : [0x100FFF8].
Mar 14 08:06:11 RuckusAP local1.notice rfmd[638]: mshnger_open: connect failed -1 2
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: util_cmd_proc:1574 Execute CMD type: [1][GET_BASE_INFO].
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: apcfg_general_get_sz_list:319 Server list[10.50.49.3,10.50.49.3] from SZ..
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:11.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:24.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: cub_conn_get_addr_state_action:665 Current server list:[10.50.49.3,10.50.49.3], target address:[10.50.49.3], remaining address:[10.50.49.3], pending retry:[0].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2315 Start [DISC_REQ_STATE].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2319 [CONN_GET_ADDR_STATE] -> [DISC_REQ_STATE]; reason: [CUB_RESULT_CONN_GET_ADDR_SUCCESS].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: json_cmd_proc:558 Data type : [1][GENERATE_DISCOVER].
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:11.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:24.
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: apcfg_general_get_sz_list:319 Server list[10.50.49.3,10.50.49.3] from SZ..
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 14 08:06:12 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: curl_https_request:1323 curl_https_request, msg_type:[0][MSG_TYPE_DISC], via ssh:[no], send_data:[{   "protocolVersion":      "0.50",     "mac":   "58:B6:33:3D:67:D0",    "serial":       "341503410070",         "deviceName":   "RuckusAP",     "model":        "R710",         "timeStamp":    1678781172,     "fwVersion":    "114.0.0.0.6565",    "gpsInfo":      "",     "deviceIpMode": 3,      "ip":   "10.50.49.229",         "ipv6": "fc00::1",      "countryCode":  "US",   "provisionTag": "",     "location":     "", "devSupportUsb": "1",    "meshRole":     0,      "radio":        [[{                             "channel":      "1,2,3,4,5,6,7,8,9,10,11"                       }], [{                      "channel":       "36,40,44,48,52,56,60,64,100,104,108,112,116,120,124,128,132,136,140,149,153,157,161,165"                       }]] }].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: util_cmd_proc:1574 Execute CMD type: [5][GET_DOMAIN_SUFFIX_INFO].
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: wrap_getaddrinfo:1181 getaddrinfo with address [10.50.49.3] returns success.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: resolve_addrinfo:1222 wrap_getaddrinfo with addr [10.50.49.3] returns success.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: do_curl:968 No SZ public key from APR, skip verification..
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: do_curl:1069 Send HTTP request to URL:[https://10.50.49.3:443/wsg/ap/discovery/58:B6:33:3D:67:D0].
Mar 14 08:06:12 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:06:12 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_disc_req_state_action:714 DISC request http return code:[0]..
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2315 Start [CONN_GET_ADDR_STATE].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2319 [DISC_REQ_STATE] -> [CONN_GET_ADDR_STATE]; reason: [CUB_RESULT_DISC_REQ_FAIL].

thanks

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gsfakian
New Contributor III
In response to sanjay_kumar

‎03-14-2023 01:12 AM

Since AP flashed i isolated ZD by disabling it's switch port. Firmware confirmed version 114.0.0.0.65565. Gave set scp ip many times and confirmed bt get scg. No director ip found. Licenses are 21/76, i have disabled certificate check. Last logs:

Mar 14 08:05:56 RuckusAP local1.notice rfmd[638]: mshnger_open: connect failed -1 2
Mar 14 08:05:57 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:05:57 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:05:57 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:02 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:06:02 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:06:02 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:05 RuckusAP daemon.info hub_registrar: OCSP: 'Good' via ocsp-check - querying registrar @ ap-registrar.ruckuswireless.com
Mar 14 08:06:05 RuckusAP user.notice hub_registrar: query result - ''
Mar 14 08:06:07 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:06:07 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:06:07 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:10 RuckusAP daemon.debug cubic[610]: handle_cli_consolelog:199 Set syslog mask : [0x100FFF8].
Mar 14 08:06:11 RuckusAP local1.notice rfmd[638]: mshnger_open: connect failed -1 2
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: util_cmd_proc:1574 Execute CMD type: [1][GET_BASE_INFO].
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: apcfg_general_get_sz_list:319 Server list[10.50.49.3,10.50.49.3] from SZ..
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:11.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:24.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: cub_conn_get_addr_state_action:665 Current server list:[10.50.49.3,10.50.49.3], target address:[10.50.49.3], remaining address:[10.50.49.3], pending retry:[0].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2315 Start [DISC_REQ_STATE].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2319 [CONN_GET_ADDR_STATE] -> [DISC_REQ_STATE]; reason: [CUB_RESULT_CONN_GET_ADDR_SUCCESS].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: json_cmd_proc:558 Data type : [1][GENERATE_DISCOVER].
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi0: en:0, timer:20, channel num:11.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: apcfg_general_get_radio_info:153 background scan wifi1: en:0, timer:20, channel num:24.
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:513 ret:[6]/[bad key: device-gps-coordinates] No GPS data
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: apcfg_general_get_sz_list:319 Server list[10.50.49.3,10.50.49.3] from SZ..
Mar 14 08:06:12 RuckusAP daemon.warn cubic[610]: apcfg_general_get_base_info:565 ret:[34]/[file missing for RSM services] No server cert validation setting.
Mar 14 08:06:12 RuckusAP daemon.err cubic[610]: apcfg_general_get_wan_ipv6:1119 Get IP error. stop rsm config get/set, please check the config key and value
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: curl_https_request:1323 curl_https_request, msg_type:[0][MSG_TYPE_DISC], via ssh:[no], send_data:[{   "protocolVersion":      "0.50",     "mac":   "58:B6:33:3D:67:D0",    "serial":       "341503410070",         "deviceName":   "RuckusAP",     "model":        "R710",         "timeStamp":    1678781172,     "fwVersion":    "114.0.0.0.6565",    "gpsInfo":      "",     "deviceIpMode": 3,      "ip":   "10.50.49.229",         "ipv6": "fc00::1",      "countryCode":  "US",   "provisionTag": "",     "location":     "", "devSupportUsb": "1",    "meshRole":     0,      "radio":        [[{                             "channel":      "1,2,3,4,5,6,7,8,9,10,11"                       }], [{                      "channel":       "36,40,44,48,52,56,60,64,100,104,108,112,116,120,124,128,132,136,140,149,153,157,161,165"                       }]] }].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: util_cmd_proc:1574 Execute CMD type: [5][GET_DOMAIN_SUFFIX_INFO].
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: wrap_getaddrinfo:1181 getaddrinfo with address [10.50.49.3] returns success.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: resolve_addrinfo:1222 wrap_getaddrinfo with addr [10.50.49.3] returns success.
Mar 14 08:06:12 RuckusAP daemon.debug cubic[610]: do_curl:968 No SZ public key from APR, skip verification..
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: do_curl:1069 Send HTTP request to URL:[https://10.50.49.3:443/wsg/ap/discovery/58:B6:33:3D:67:D0].
Mar 14 08:06:12 RuckusAP daemon.err cubic[610]: ssl_ctx_func_cb:790 SSL cert/key file init error.(file doesn't exist).
Mar 14 08:06:12 RuckusAP daemon.err cubic[610]: do_curl:1131 curl_easy_perform failed:[66][Failed to initialise SSL crypto engine].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_disc_req_state_action:714 DISC request http return code:[0]..
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2315 Start [CONN_GET_ADDR_STATE].
Mar 14 08:06:12 RuckusAP daemon.info cubic[610]: cub_state_action:2319 [DISC_REQ_STATE] -> [CONN_GET_ADDR_STATE]; reason: [CUB_RESULT_DISC_REQ_FAIL].
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gsfakian
New Contributor III
In response to sanjay_kumar

‎03-14-2023 01:14 AM

test reply (have post three times my posts are lost!)

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