R710 ZD Managed corrupt firmware? (can't connect with ssh or http(s)

[jside]

Hi!

I've bought an 2nd hand Ruckus R710, which I cannot access.
I've reset it multiple times with the reset button on the back.
After reset the pwr led goes from red to solid green.
At that point I can ping it on 192.168.0.1 but there is not webinterface on port 80 or 443.
Trying to ssh to it I only get an connection refused message.

I can see that it broadcasts the wireless network island-xxxx
But I can't connect to it. I've tried the following passwords:
sp-admin
ruckus-sp-admin

ruckus-

Is the firmware corrupted? is there anything else I can do to connect to it?
I guess my next step is to contact the original owner to see if he/she can do an RMA?

I want to run this with standalone unleashed.

Thanks, in advance,
/J

[andrew_giancol1]

UBNT is a fine choice for a Home AP. For me, my Ruckus APs are a source of pride. I have implemented UBNT, Cisco / Meraki / Mist, and Fortinet Wireless solutions. Although Ruckus units (and their various holding companies) aren't without their quirks, I feel they're best in class.

[jside]

@andrew_giancola 

So for reference. I got my money back (ebay buyers protection). I manged to "fix" the AP by flashing a new firmware. I flashed the firmware by connecting to the onboard spi pins, using minicom, I could login and flash the firmware from tftp.

So this was solveable without RMA

Best Regards J

[mohamed_elhamza]

do you have any instructions on how to do that , is it easy to open the R710 ?

Regards

[jside]

@mohamed_elhamzaoui 

See https://forums.ruckuswireless.com/conversations/access-points/ebay-r710-cannot-connect-via-ssh-or-br...

Easy enough I would say. You need some knowledge basic understanding and knowledge in electronics and computers.

[syamantakomer]

It is not recommended.

Opening Ruckus equipment shell will void the warranty and support!