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R510 AP stays red light

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flo253
New Contributor

‎08-13-2023 10:40 AM

One of my R510 APs power light is stuck on red. I have followed these instructions and it continues to stay red. 

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

How to factory reset or factory default different types of Ruckus Access points? (technical guide.)

https://support.ruckuswireless.com/articles/000012418

Please let me know if I need a RMA.

 

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syamantakomer
Community Admin
Community Admin
In response to flo253

‎12-12-2023 10:46 AM

Hi there,

You can only get replacement if you have purchased this AP from authorized RUCKUS Partner or reseller.

For the same, please open a Support case and our team should be able to help (if device is purchased from an authorized reseller/partner).


Syamantak Omer
Sr.Staff TSE | CWNA | CCNA | RCWA | RASZA | RICXI
RUCKUS Networks, CommScope!
Follow me on LinkedIn

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Parik_MN
RUCKUS Team Member

‎08-21-2023 10:02 PM

Hello @flo253, 

We see you have logged a ticket 01537375 with us. Since you are from Lennar community, please post your concern in appropriate forums group, concerned person would validate and approve for an RMA. Please refer below link for more info. 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/bd-p/lennar

Regards,

Parik

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