Problem with AP connectivity

[relle444]

I am unable to connect to my Ruckas AP as of today.  Everything has been working fine for a long time.

I am able to connect directly to my Cox modem both hard wired and wirelessly.

After a number of reboots and restarts, I'm getting the same results.  The 4 lights on my AP are solid green.

When I try to connect to my Lennar network wirelessly, I either get "connection failed" or "connected without internet"

Here are photos of my switch and AP.

Any suggestions on how to get things working again are much appreciated.

Thanks,

[pinky_ruckus]

Hello @relle444 ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I understand that you are facing issues connecting with the RUCKUS AP.

From the pictures you shared, it seems that the cable connections look normal.

Before we can help, we need to check few configurations on the Switch and which version the  Switch is  currently running.

Please follow the below steps and help us with the queries,

1.  To check this, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find the IP Address of the RUCKUS Devices (Switch and APs) using IP Scanner free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command

enable

show version

show flash

show inline power

show interface brief

lldp neighbors detail

Please share the output of the above commands or share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[relle444]

Hello, thanks for the instructions.

I think I have what you were looking for.

Here is what I copied from Putty. I will break this into multiple messages because of size of content.

Thanks,

Ron

enable & show version

login as: admin
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
Access denied
Keyboard-interactive authentication prompts from server:
| Password:
End of keyboard-interactive prompts from server
SSH@ICX7150-C12-Switch>enable
No password has been assigned yet...
SSH@ICX7150-C12-Switch#show version
Copyright (c) Ruckus Networks, Inc. All rights reserved.
UNIT 1: compiled on Jan 5 2021 at 21:06:08 labeled as SPS08090j
(29360128 bytes) from Primary SPS08090j.bin (Non-UFI)
SW: Version 08.0.90jT211
Compressed Primary Boot Code size = 786944, Version:10.1.18T225 (mnz10118)
Compiled on Mon Jul 13 08:53:29 2020

HW: Stackable ICX7150-C12-POE
==========================================================================
UNIT 1: SL 1: ICX7150-C12-2X10GR POE 12-port Management Module
Serial #:FEK3831R12P
Software Package: BASE_SOFT_PACKAGE
Current License: 2X10GR
P-ASIC 0: type B160, rev 11 Chip BCM56160_B0
==========================================================================
UNIT 1: SL 2: ICX7150-2X1GC 2-port 2G Module
==========================================================================
UNIT 1: SL 3: ICX7150-2X10GF 2-port 20G Module
==========================================================================
1000 MHz ARM processor ARMv7 88 MHz bus
8192 KB boot flash memory
2048 MB code flash memory
1024 MB DRAM
STACKID 1 system uptime is 4 hour(s) 34 minute(s) 0 second(s)
The system started at 00:03:55 GMT+00 Sat Jan 01 2000

The system : started=cold start

======================================================================================
=============== WARNING: FI image is not booted from UFI!!! ===============
====== Please download UFI image and reboot the system for full functionality ======
======================================================================================
SSH@ICX7150-C12-Switch#