Hello, I am helping a neighbor who has a Ruckus ICX 7150-C12P which was installed in his Lennar home.
SKU: ICX7150-C12P-2X1G
serial # FEK3840R06K
and an Unleashed R510 AP
9U1-R510-US00
serial # 362072002337
the ICX Switch has no power, no lights, etc. the outlet where the power cord is plugged in is active and has power. I tested the power cord female end and there is power. When plugged into the ICX Switch it doesn’t turn on. I have pushed the reset button and nothing happens. I have pushed the status button no lights. This unit is dead. There should be a warranty from your company that covers this issue. We have had no power surges or lightning strikes in our area.
please advise what the next steps are to get a replacement under the warranty.
thank you.
