Internet becomes unavailable and nothing loads

[panch013]

Internet just doesn't load with ruckus. I have another router connected which works just fine. So, my internet provider is not an issue. The issue seems to be with the device. I have even updated it via unleased to the latest update. Can you please help?

[Orlando_Elias]

Hey, let me ask you some questions:

• Does your device get an IP address when connected to RUCKUS?
• Can you ping 8.8.8.8?
• Can you ping google.com?

If the answer to the three questions above is YES, then review this youtube video from RUCKUS Education to troubleshoot further.

[panch013]

Hello,

I also see this in unleased dashboard. Please find the attachment. So I tried to follow this guide on my mac - https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71.... But not able to see /dev/cu.SiLabs_Serial under /dev. Can you please help?
the requests are timing out some time and some times they work:

kewals-mbp:~ kewal$ ping google.com
PING google.com (142.250.191.238): 56 data bytes
64 bytes from 142.250.191.238: icmp_seq=0 ttl=56 time=151.929 ms
64 bytes from 142.250.191.238: icmp_seq=1 ttl=56 time=53.465 ms
çRequest timeout for icmp_seq 2
Request timeout for icmp_seq 3
Request timeout for icmp_seq 4
^C
--- google.com ping statistics ---
6 packets transmitted, 2 packets received, 66.7% packet loss
round-trip min/avg/max/stddev = 53.465/102.697/151.929/49.232 ms
kewals-mbp:~ kewal$ ping google.com
PING google.com (142.250.191.238): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
^C
--- google.com ping statistics ---
4 packets transmitted, 0 packets received, 100.0% packet loss
kewals-mbp:~ kewal$ ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
^C
--- 8.8.8.8 ping statistics ---
3 packets transmitted, 0 packets received, 100.0% packet loss
kewals-mbp:~ kewal$ ping google.com
PING google.com (142.250.191.238): 56 data bytes
Request timeout for icmp_seq 0
Request timeout for icmp_seq 1
Request timeout for icmp_seq 2
Request timeout for icmp_seq 3
^C
--- google.com ping statistics ---
5 packets transmitted, 0 packets received, 100.0% packet loss
kewals-mbp:~ kewal$ ping google.com
PING google.com (142.250.191.206): 56 data bytes
64 bytes from 142.250.191.206: icmp_seq=0 ttl=56 time=23.554 ms
64 bytes from 142.250.191.206: icmp_seq=1 ttl=56 time=29.028 ms
64 bytes from 142.250.191.206: icmp_seq=2 ttl=56 time=29.312 ms
^C
--- google.com ping statistics ---
3 packets transmitted, 3 packets received, 0.0% packet loss
round-trip min/avg/max/stddev = 23.554/27.298/29.312/2.650 ms
kewals-mbp:~ kewal$ 

[panch013]

Forgot to attache this in earlier post.

[panch013]

One more thing to note for switch to mac connectivity is that my mac doesn't have usb port.