Initial R710 setup Cant Connect https http or ssh

[michael_sherman]

I'm configuring an R710, going through the initial setup. I factory reset the device and I can ping the default IP 192.168.0.1, however I cannot access it via the web or through SSH. There's a strong possibility that this device was once configured with a ZoneDirector, I've read that might be the problem. I'm new to Rukus and I just want to know if there's anything I can do in this situation without going through ZoneDirector, which I've never used before. 

[michael_brado]

Does it have a Ruckus label on the bottom, or from whom...?  I suspect this is an OEM from an ISP who has the right to change boarddata.

[geoff_woods_1s6]

It's Ruckus and I am the original owner.. This AP worked for years and then just died. The only hint I got that something was wrong was it rebooted itself for no reason and then appx 30 min later went t belly up.

[michael_brado]

ACK, time for an RMA...  https://support.ruckuswireless.com/contact-us

[geoff_woods_1s6]

Figured that, but only have support on my ZD's. Will try to see if it will connect to a ZD, but if not I guess it's off to the dump. Did take it apart hoping it had a faulty USB like all of my ZD1100 had, but no such luck.

[andrew_giancol1]

Oh. Yeah, Ruckus has a limited lifetime warranty on their APs.