I ordered 801-1205-5000 watchdog contract from a reseller, now what?

[jjbase]

Hello, roughly 24hrs ago I ordered a 801-1205-5000 5yrs watchdog support for my ZD1205 because I want to have software upgrades for my ZD and attached APs (4 r700 and upcoming 1 r720), being an home user/enthusiast with no business connections I literally bought it from the first google result reseller that looked legit, used Paypal and offered international orders (I’m in EU), namely “Barcode Discount” based in Chicago (parent company is Barcodes LLC that operates a number of similar sites).

Now while I wait for my (very pricey, for a home user) order to be honored, I’m growing puzzled about the whole process. Just puzzled for now. First of all, one would expect like a 5 minutes instant digital delivery, but apparently 2-3 days will be needed. (honestly Ruckus should just put a giant “buy premium support with Paypal” button in the ZD dashboard, why they don’t do it and force you thru sales channels is beyond me, but I digress). After an hour I called the reseller (thanks Skype for cheap overseas calls) to ask about the whole process and they said that in the coming days Ruckus themselves would honor the order via email. I find it weird, how so? I paid the reseller and never told them the S/N of my ZD. They have my email of course. And I’m from another world region.

Getting all this to work is also a prerequisite for buying my next R720 ap because otherwise my ZD1205 on an old software would not support it...

So, tldr, I dropped a lot of money on an order and I’m puzzled about the whole process, reseller CS said Ruckus will honor, if tomorrow none of the involved parties (the reseller or Ruckus) digitally delivers my watchdog activation code I will have to make some calls via Skype again...

[monnat_systems]

well if it is for controller support contract then when you buy 1yr or 3yr you get adv replacement of controller + techincal support + software upgrade. your AP's also get software upgraded auto as an when you upgrade the controller. So if you are really keen on having support contract for AP too then you can simply consider support contract starting with PN 803..
for example -- " 803-R720-1000 WatchDog Advanced Hardware Replacement for ZoneFlex R720, 1 year "

[jjbase]

From chat support:

From your initial problem description I understand that you are looking for the support status of the device : xxxxxxxxxxxxxx (edited) and looking for purchase support.

Please note that the device noes not have a purchased support. Hence this will be processed as a new support purchase and there will be no backdating on this as per my knowledge.

so...backdating or no backdating? 801 or 821?

[monnat_systems]

when did you buy your device and which one it is?

[jjbase]

bought in july 2015 new from German online store, installed and registered to Ruckus support site in february 2016, never renewed support after bundled 90days, device model is 901-1205-EU00..

[monnat_systems]

3yrs support contract only option...