I ordered 801-1205-5000 watchdog contract from a reseller, now what?

[jjbase]

Hello, roughly 24hrs ago I ordered a 801-1205-5000 5yrs watchdog support for my ZD1205 because I want to have software upgrades for my ZD and attached APs (4 r700 and upcoming 1 r720), being an home user/enthusiast with no business connections I literally bought it from the first google result reseller that looked legit, used Paypal and offered international orders (I’m in EU), namely “Barcode Discount” based in Chicago (parent company is Barcodes LLC that operates a number of similar sites).

Now while I wait for my (very pricey, for a home user) order to be honored, I’m growing puzzled about the whole process. Just puzzled for now. First of all, one would expect like a 5 minutes instant digital delivery, but apparently 2-3 days will be needed. (honestly Ruckus should just put a giant “buy premium support with Paypal” button in the ZD dashboard, why they don’t do it and force you thru sales channels is beyond me, but I digress). After an hour I called the reseller (thanks Skype for cheap overseas calls) to ask about the whole process and they said that in the coming days Ruckus themselves would honor the order via email. I find it weird, how so? I paid the reseller and never told them the S/N of my ZD. They have my email of course. And I’m from another world region.

Getting all this to work is also a prerequisite for buying my next R720 ap because otherwise my ZD1205 on an old software would not support it...

So, tldr, I dropped a lot of money on an order and I’m puzzled about the whole process, reseller CS said Ruckus will honor, if tomorrow none of the involved parties (the reseller or Ruckus) digitally delivers my watchdog activation code I will have to make some calls via Skype again...

[jjbase]

Thank you for the insight coming from a Partner.

The US based shop canceled my order, they suddenly realized they don’t sell Ruckus product outside US.

I am currently in talks with the Product Manager for Ruckus products at a local service provider that will put me in contact with a local reseller, apparently.

I will keep you updated.

Meanwhile Paypal is gonna hold my money from the American canceled order for 30 days because a pending payment that was never rescued cannot be easily revoked without jumping thru hoops with faxes and stuff between vendor and bank...always think twice before hitting that paypal button...and thank you Barcode Discount for letting me complete the order in the first place...

[jjbase]

While I wait for the reseller contact, I’d like to ask:
- what’s the difference between normal (801-xxx...) and renew (821-xxx...)? they look like they cost roughly the same? what’s the one to buy when you have no active support? (I assumed 801-xxx..., just want to be sure)
- how adding AP licenses work? is it a one off payment or a yearly cost? Like, if I wanna bring my ZD1205 from 5 APs to 6 APs, I can upgrade it with a one time payment and the upgrade lasts forever? Since I’m already in talks with a reseller..

[monnat_systems]

- what’s the difference between normal (801-xxx...) and renew (821-xxx...)? they look like they cost roughly the same? what’s the one to buy when you have no active support? (I assumed 801-xxx..., just want to be sure) -- Yes, you go with 801 Part no.

how adding AP licenses work? is it a one off payment or a yearly cost? Like, if I wanna bring my ZD1205 from 5 APs to 6 APs, I can upgrade it with a one time payment and the upgrade lasts forever? Since I’m already in talks with a reseller..
yes, its a permanent/perpetual lic which cannot be transferred except in RMA situation.

[jjbase]

Ok, I’m gradually discovering a number of things

- 801 type contracts are only for new hardware or within 180 days

- so I should buy a 821 type contract to “renew” even if I never had watchdog before, “renewal” is counterintuitive wording guys

- apparently I need to pay back for support lapse from day 1 before adding more support?!?! I read it in a support document:


http://a030f85c1e25003d7609-b98377aee...


and I need to renew for 3 years minimum?!?


All of this to get a software update to support recent APs...

[monnat_systems]

when did you buy your device?... if it is more then 180 days old now from date of purchase. you may not be able to buy 1yr support contract in my experience however there is an option of buying 3yr support contract in one shot in case if you have not bought or renewed support contract in time...