04-17-2024 09:11 PM
Hi, I am encountering a problem when using RUCKUS one. When I tried to add a R510 AP onto RUCKUS one, it could be successful to add, however the status showed "Never contacted cloud". I found that it is needed for the AP to upgrade to unleashed firmware in order for it to contact cloud. The R510 currently have a firmware version 9.13.3.0.41. And I could not find any path for me to upgrade from 9.x.x.x to 200.x.x.x. May I know if there are any path for me to upgrade? Is it needed to upgrade to 110.x.x.x standalone version first and then to 200.x.x.x version? Thanks.