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How to convert Ruckus AP to unleashed firmware

guna
New Contributor

Hi, I am encountering a problem when using RUCKUS one. When I tried to add a R510 AP onto RUCKUS one, it could be successful to add, however the status showed "Never contacted cloud". I found that it is needed for the AP to upgrade to unleashed firmware in order for it to contact cloud. The R510 currently have a firmware version  9.13.3.0.41. And I could not find any path for me to upgrade from 9.x.x.x to 200.x.x.x. May I know if there are any path for me to upgrade? Is it needed to upgrade to 110.x.x.x standalone version first and then to 200.x.x.x version? Thanks.

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