Cretificate refresh instructions wrong or incomplete?

[brian_hoyt_6612]

If I go to https://support.ruckuswireless.com/certificate it lists a procedure for ZD as going to AP Certificate Replacement WebUI page but that doesn't seem to exist? Am I missing something or are the instructions wrong?

[dtsblake_588878]

"They" are not listening (hearing) what you are saying.  I have run across this same corporate attitude also at other OEMs.  The OEM representatives are either too busy or the corporate infrastructure does not reward technicians who desire to correct documentation nor the means.  They do not get it, incorrect doc makes the users frustrated and mad.  Mad users may search out better OEMs.  "They" wonder why sales drop....etc, etc.

[john_d]

Has anyone gotten this to work on ZD?

I tried it just for fun (fully understanding that it's technically not required). Importing the response did reboot all my AP's but then they ended up in certificate update failure (ZD 9.13.1 MR1 refresh, 2xR710 1xT300)

[dtsblake_588878]

Worked for us with ZD3000 (9.13.2.0 build 33) + ZF7982 (qty=200)