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Configure.Me-xxx of second AP requires password

daniel_knottenb
New Contributor II
Second AP (R310) cannot find Master (CTL light flashing). I had upgraded the Master firmware to 200.7 so I figured I needed to configure and upgrade the second AP as well but I cannot access it : I am unable to join the Configure.Me-xxx network since it is asking for a password which it shouldn’t do. I have tried factory resetting, and have even disconnected the Master. The new AP seems stuck.
10 REPLIES 10

I was able to solve the issue for me. I reset the AP via the reset button, wait for it to boot, then plugged the device to my network. Then, I looked in my router settings to find the AP. Took the AP's IP and SSH into it. The SSH's login credentials were the same as on the back of the device. I then browsed the Ruckus site for the latest Standalone Unleashed firmware for my device model. Once I was connected via SSH, I was able to change & update the firmware using the info listed on this support page.

And yes, this method required setting up and transferring the firmware via TFTP. I recommend hosting the TFTP on a computer connected to your network via ethernet instead of WiFi. I first attempted the firmware transfer via WiFi but kept getting a failed transfer (error stated "bad tail" or something like that). I did multiple attempts and eventually I got a transfer that was successful, but that was after 5-10 tries. When I hooked up my computer via ethernet the transfer worked faster and on the first try. (I was updating multiple APs). 

After updating the APs, I was finally able to connect to the SSID broadcast as expected (I'd don't recall if a SSID passcode was needed, but it's just the device serial number). I was able to configure the device via the Unleashed app & unleashed.ruckuswireless.com. 

Hope this helps!