Clients disconnection issue

[bastien_lefebvr]

Hi,

We have some issues about clients randomly disconnected from our Wifi.
It happens frequently without clear reason.
When they are disconnected, the can disconnect and reconnect to the network and it's working fine again.
Our Wlan is configured with WPA2/AES security.
No isolation, no captive portal.
We set the inactivity disconnection to 500minutes.
It's configured to provide a VLAN (33)

Our controller is a ZD1200
Firmware : 9.13.2.0 build 33
Our access points are R500

Do not hesitate if you need some more information.

Thank you for your help !

Matthieu

[milan_kothari]

Is it happening with all operating system? or any particular devices?

[jake_hedstrom]

Did anyone here experiencing this issue find a resolution? We’ve been having clients randomly losing network/internet connectivity also. Client appears to still be connected to AP, although suddenly loses network, can’t ping gateway etc.

We’re running vsz-e controller majority r750 and r710 APs.

Also had a support case open with Ruckus for months with no resolution, numerous packet captures, ap support logs etc. no answers as yet.

Thanks in advance.

[rahul_hon]

yes i am facing same issue with ruckus ZD1200 with AP R720 & T310C setup. tried every setting suggested by ruckus but no luck.

 if any one has solution please update.


Issue: Clients are getting disconnected randomly. 

[sanjay_kumar]

Hi Rahul,

Can you share us more information about the issue?
1. Is it happening for all the clients or with specific models?
2. What is the ZD software version?
3. Did you observed any disconnection reason when the client is disconnected? (like what others has observed in this post).

[moshiur_rahman_]

I am getting disconnection issues with r510 and zd1200 log showing following

2020/09/06 00:04:20 AP Radio On High Radio [5G] of AP[5FL-R-606] is ON Clear
2020/09/06 00:04:20 AP Radio On High Radio [2.4G] of AP[5FL-R-606] is ON Clear
2020/09/06 00:04:18 AP Radio On High Radio [5G] of AP[2FL-R-315U] is ON Clear
2020/09/06 00:04:18 AP Radio On High Radio [2.4G] of AP[2FL-R-315U] is ON Clear
2020/09/06 00:04:17 AP Radio On High Radio [5G] of AP[4FL-R520] is ON Clear
2020/09/06 00:04:17 AP Radio On High Radio [2.4G] of AP[4FL-R520] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [5G] of AP[5FL-R612] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [2.4G] of AP[5FL-R612] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [5G] of AP[7FL-R-801] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [2.4G] of AP[7FL-R-801] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [5G] of AP[3FL-R-416F] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [2.4G] of AP[3FL-R-416F] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [5G] of AP[6FL-R710F] is ON Clear
2020/09/06 00:04:15 AP Radio On High Radio [2.4G] of AP[6FL-R710F] is ON Clear
2020/09/06 00:04:14 AP Radio On High Radio [5G] of AP[7FL-R-806] is ON Clear
2020/09/06 00:04:14 AP Radio On High Radio [2.4G] of AP[7FL-R-806] is ON Clear
2020/09/06 00:04:14 AP Radio On High Radio [5G] of AP[2FL-R-CAG] is ON Clear
2020/09/06 00:04:14 AP Radio On High Radio [2.4G] of AP[2FL-R-CAG] is ON Clear
2020/09/06 00:04:13 AP Radio On High Radio [5G] of AP[4FL-R-504] is ON Clear
2020/09/06 00:04:13 AP Radio On High Radio [2.4G] of AP[4FL-R-504] is ON Clear
2020/09/06 00:04:13 AP Radio On High Radio [5G] of AP[4FL-R-507] is ON Clear
2020/09/06 00:04:13 AP Radio On High Radio [2.4G] of AP[4FL-R-507] is ON Clear
2020/09/06 00:04:13 AP Radio On High Radio [5G] of AP[7FL-R-001] is ON Clear
2020/09/06 00:04:13 AP Radio On High Radio [2.4G] of AP[7FL-R-001] is ON Clear
2020/09/06 00:04:13 AP Radio On

AP up time is okay. What could be the reason. Ruckus support asking 700$ for 2 hour support. I don't want to expand that much. Can any one help me with the issues?

I am loosing faith on ruckus