RUCKUS Forums - Clients disconnection issue - Page 2

Anonymous · ‎01-23-2018

Hi,

We have some issues about clients randomly disconnected from our Wifi.
It happens frequently without clear reason.
When they are disconnected, the can disconnect and reconnect to the network and it's working fine again.
Our Wlan is configured with WPA2/AES security.
No isolation, no captive portal.
We set the inactivity disconnection to 500minutes.
It's configured to provide a VLAN (33)

Our controller is a ZD1200
Firmware : 9.13.2.0 build 33
Our access points are R500

Do not hesitate if you need some more information.

Thank you for your help !

Matthieu

Anonymous · ‎02-11-2018

Try setting qos directed threshhold to 70 and check form controller.

michael_brado · ‎02-12-2018

QOS directed threshold value does not go to 70!

michael_brado · ‎02-12-2018

...don't go over 5.

Anonymous · ‎02-12-2018

ruckus>en
2)ruckus#config
3)ruckus(config)#wlan 'your wlan id'
The WLAN service 'your wlan id' has been loaded. To save the WLAN service, type 'end' or 'exit'.
4)ruckus(config-wlan)#

5)ruckus# qos directed-threshold 70

6)ruckus# exit ( type this to save the configuration)

Anonymous · ‎02-12-2018

Hi, where we find this setting please ?