Client connectivity issue.

[jaime_verdera]

Hello,

We have a ZD1200 with 22 AP ́s and 20 wlans, they are different venues (shops) in a few ones we have 2 SSID and we can connect to the guest SSID but no to the private one, the configuration has been checked with Ruckus support and tried many cloning and new SSID with no luck with the connection.

Any ideas?

Thank you in advance.

[jaime_verdera]

ZD 1200 - 9.10.1.0 build 59
R-300 AP ́s

[james_stevens_7]

Jaime,

     What error message are you seeing on the client device when they are denied connection to the private SSID?

[jaime_verdera]

No message what so ever, just tries to reconnect.  We can see the device on the ZD dashboard as unauthorized

If you put the SSDI with no password you log with no problem.

thanks

[james_stevens_7]

Jaime,

     Could you elaborate on the type of set up you are running(802.1x, RADIUS Server, Web Authentication, etc. )?  The more info, the better.  It sounds like you have an authentication issue, where the device which is trying to connect is not authorized on that SSID, for whatever reason.