I have a R610, and I am trying to update the firmware. Normally this is very easy, just go to admin, the upgrade but it will not let me check the online or local buttons. I noticed it doesn't even show the firmware version.
I have tried resetting to factory and still same thing.
I Tried Edge still didn't work. But apparently it must have been just to old of a Version. I got it to 200.09... and it is now letting me upgrade from browser. I had a R500 on the network also (took it off today) so the old version was 200.06... so that must have been the issue. I just wish it would have let me do a local update but it wouldn't let me do anything on the Browser only the mobile app.