Can Not Update R610

[darrell_ripkows]

I have a R610, and I am trying to update the firmware. Normally this is very easy, just go to admin, the upgrade but it will not let me check the online or local buttons. I noticed it doesn't even show the firmware version.

I have tried resetting to factory and still same thing.

is there any other way to update the firmware?

[darrell_ripkows]

@syamantak_omer

I Tried Edge still didn't work. But apparently it must have been just to old of a Version. I got it to 200.09... and it is now letting me upgrade from browser. I had a R500 on the network also (took it off today) so the old version was 200.06... so that must have been the issue. I just wish it would have let me do a local update but it wouldn't let me do anything on the Browser only the mobile app.

[syamantakomer]

Hi Darrell,

It must be browser compatibility issue with older version.

Let me know if everything is looking good now or you still have any issues.

[emmanuel-cdi]

I had the same exact problem. I then switched from Google Chrome to FireFox and it worked for me. I was then able to perform the upgrade.