Apple OSX devices getting no internet while connected to Ruckus APs

[anthony_7436256]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[eightohtwoeleve]

Help Desk, what was the reasoning going from controller proxy to AP auth for RADIUS. Did support mention a performance increase?

[help_desk_fkaer]

The reasons for the switch was to allow for less disruption during controller upgrades that will take several hours. The second reason was that the support rep said this could address the radius restart issue currently identified in 5.1.1 and supposedly resolved in 5.1.2

[liliia_reshytni]

Hi everyone,

Any news about how to solve the issue with random WiFi disconnects on MacBooks? Newest Catalina OS version 10.15.2 gives the same user experience as the previous one 10.15.1. -Dissatisfying as of february 2020. Obviously it does not help to open a case with Ruckus. I see that it has been lasting in a couple of years with iOS pc-es.  Any other experienced professionals who can help with this issue? Recomendations? Contacts? I am eager to solve this case once and for all. Thanks in advance!

[david_henderson]

We are getting zero disconnects on our Ruckus networks with MacBooks. We do have our network divided with all school districts owned laptops on 5GHz and guest devices on 2.4GHz. This prevents band switching, perhaps give that a try. We are using vSZ and R710APs

[liliia_reshytni]

Useful recommendation David. Will give it a try. We really do not have frequency division on this site. So it is both 2.4 GHz and 5 GHz. Although customers are not complaining about the speed, so I assumed that is working fine on this site. We are using vSZ and R510 APs.