Apple OSX devices getting no internet while connected to Ruckus APs

[anthony_7436256]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[celab_support]

Hi, did you get any further on your case?

[jonas_back_g4rt]

Hi, did you get any further on your case?

[help_desk_fkaer]

Issue is persisting across 10.0.x and 10.1.x builds. Ruckus is working with Apple on the issue I opened a case about. Ours is more specifically tied to 802.1x wlans. WPA wlans are not seeing the issue.

[george_murimi]

Hi, did you get a resolution to this issue? We are facing the same issue with 802.1x wlans

[david_henderson]

We have 410 R710s on campus using two virtual smartzone controllers. We have a large number of district owned devices as well as personal devices on our wireless network. We made the decision when we installed the network that district owned devices would be on 5GHz and personal devices on 2.4GHz. In other words, all of our district owned Windows laptops, Mac laptops, and Chromebooks would connect at 5GHz, they cannot jump to 2.4. For our Mac and Windows laptops we use 802.1x and onboard them using Cloudpath. Chromebooks are a hassle on 802.1x so they are on a separate SSID using WPA2-PSK.

All of our MacBook Pros are running High Sierra and working quite well, even with roaming. We are using the latest firmware with our vSZ controllers. Now, I say working quite well since end users are not complaining. We have a lot of MacBook Pros so I am assuming if they were not working well we would have heard end user complaints.