Access Point keeps disconnecting and reconnecting
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04-03-2015 08:19 AM
Hello,
I have a network of 300+ access points and a zone director to manage. I have one AP that keeps disconnecting automatically. It stays on for about a minute then disconnects for several hours. It does this several times every day.
My aim is to locate the AP so I can check the cable / replace the AP. My problem is that I have no way to locate it. I have tried to use the MAC address to search my switches mac address table but it is gone too quickly.
Does anyone have any ideas to locate a disconnected AP?
Many thanks,
Tim Franklin
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04-03-2015 11:30 AM
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04-03-2015 12:26 PM
Thanks for the input. We statically assign the IP so I have that, although switches only work on the layer 2 (MAC) so you cannot use IP to locate a device. Also it all falls under the same network so it doesn't hit a router.
Do you know if Ruckus has any history reporting tool that I can see trends? This may help identify when it will come back on next.
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04-04-2015 12:43 AM
Do you have MESH enabled on the ZD?
If yes, then i think from mesh neighbour list you can see which all AP's see this problematic AP which will narrow down possible area and its switch where this AP could be mounted/installed...
I know this will not help entirely but adding another step which possible could..
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04-05-2015 10:34 AM
You can add external syslog to switches and get logs about ports going up and down. Usually there must be only a few. Also, you know MAC address, and it will be also visible in the log.
You also can allow debugging on ZD (under administration/ diagnostics/ debug logs, choosing only AP section, but it still may create a lot of data, so external syslog is a better idea. To analyse ZD debug log you need support account and use proper tool on support site.