AP r510 remains provisioning

[maykeling_romer]

Hello, I have an AP r510 installed, the controller recognizes it but it remains provisioning it does not go from there.

[sanjay_kumar]

Hi Maykeling,

1. What is the firmware version on the AP and the Controller?
2. Do you enough AP license on the controller?
3. Is the CP and Controller are on same location?
4. Is the Controller and the AP are on same Country code?

[maykeling_romer]

The ZD 1200 Version is 10.1.2.0 build 251
The AP firmware is 104.0.0.0.1347

Yes, the controller has 10 licenses available

the country code is the same.

How do I see the location?

[sanjay_kumar]

Hi Maykeling,

About location, I meant if the AP and ZD is on same LAN or connecting via VPN, MPLS or AP is located in remote site connecting via public IP to ZD.

[maykeling_romer]

The ap is in remote offices, the strange thing is that in the same LAN if it connects perfectly but when I connect it in the remote site it remains provisioning.