AP is always booting with the same firmware, can't change

[luis_oliveira]

Hello I need the help of the pack, there's any way to delete an image by cli or force to boot with the image2 ? I have an AP a 310d that have a problem, can't change de firmware, not by gui or cli i tried everything it's says it's a success, but after that is always booting with the same wrong image. Here more information, any ideas?

rkscli: get version

Ruckus T310C Multimedia Hotzone Wireless AP

Version: 10.1.1.0.26

OK

rkscli: fw show all 

<Control Info>

control file /writable/fw/main.cntl not in flash

-------------------------------------

current primary boot image is Image2

---------------<Image1 FW header>

Magic:        RCKS

next_image:   0x2a0000

invalid:      0

hdr_len:      160

compression:  l7

load_address: 0x0

entry_point:  0x80208000

timestamp:    Tue Apr 24 20:54:48 2018

binl7_len:    12050272

hdr_version:  4

hdr_cksum:    0x9EEF

version:      10.1.1.0.26 ( 10.1.1.0.26 )

MD5:          8B14286E7E833167656F7CCDB744A182

product:      r510 (0)

architecture: 0

chipset:      0

board_type:   0

board_class:  0

customer:     

Image Sign Type: Fully Signed Image(FSI).

---------------<Image2 FW header>

Magic:        RCKS

next_image:   0x2b0000

invalid:      0

hdr_len:      160

compression:  l7

load_address: 0x0

entry_point:  0x80208000

timestamp:    Mon Dec  9 23:47:58 2019

binl7_len:    26720092

hdr_version:  4

hdr_cksum:    0xE258

version:      200.7.10.202.94 ( 200.7.10.202.94 )

MD5:          2A5830B6090938C4C547ED3CE7757CEE

product:      r510 (0)

architecture: 0

chipset:      0

board_type:   0

board_class:  0

customer:     

Image Sign Type: Intermediate Signed Image(ISI).

Tail start:   0x197af60

OK

[Sunil_Acharya]

Hi Luis,

Greetings,

AP have connected to ZD previously and stuck on the same image.

Please try to perform factory default using "set factory" command from the CLI of the AP and upgrade the firmware to version 

R510

https://support.ruckuswireless.com/software/3510-ruckus-unleashed-ap-200-13-ga-software-for-r510

T310C

https://support.ruckuswireless.com/software/3511-ruckus-unleashed-ap-200-13-ga-software-for-t310c

Please download the firmware and then upgrade the AP and let us know the behavior.

Please use Mozilla Firefox browser to upgrade the firmware.

Regards,

Sunil Acharya

[sanjay_kumar]

Hi @luis_oliveira 
Post doing the factory reset and upgrading, if you still see the same issue, please share the complete output of the CLI upgrade logs.
Also from which version you are upgrading from. Sometimes when doing an upgrade from old firmware, you have to upgrade twice using the same file so that both Primary and Secondary image will get upgrade.

[luis_oliveira]

Hello Sanjay like I answer to Sunil didn't worked. I tried different versions to standalone, unlesheaded nothing worked, it keep stuck in the same version 

10.1.1.0.26

even the data is always the same, like the syslog is old from 2022. So it seem also the set factory command does not work, there's any way to force it? I also tried the button with a clip.

Any idea? 

[sanjay_kumar]

Hi @luis_oliveira 
We can do the factory reset either by CLI or via FD button using paper clip.
If you are not able to do the FD, can you try contacting our support so that we can help you over a remote session? This way we can see what is happening for the upgrade.