AP R710 and R510, not respond ping command, and cannot connect to console

[joel_aguirre]

Hi , I have a problem with new equipment AP R710 and R510, these are connected to port of switch POE and to laptop y when turn on, viewing command respond ping command, but, do not are responding after two o four answers correct, then cannot connect to console for configure the AP, ¿canyou helpme?