AP R700 does not broadcast the 5 GHz band

[NCT]

Hi all,

The AP only broadcasts the 2.4 band, not 5GHz. I did a factory reset but it still hasn't been fixed. Do you have any solution for this problem? Thank you.

[bruno_andrade]

Hello,
Do you know the firmware of this AP? Solo, Unleashed, ZoneDirector or SmartZone?
Can you try to get the output of these commands from the AP CLI?
get nf wifi1
get radiostats wifi1

[NCT]

Hi,

I get output below:

get nf wifi1
### Noisefloor for Radio 0:wifi0 ###
NF Ch0 -106[-106], ext -55[-50]
NF Ch1 -105[-105], ext -55[-50]
NF Ch2 -108[-108], ext -55[-50]
### Noisefloor for Radio 1:wifi1 ###
NF Ch0 0[0], ext 0[0]
NF Ch1 0[0], ext 0[0]
NF Ch2 0[0], ext 0[0]
OK

rkscli: get radiostats wifi1
ATHSTATS bufp 0xbfc30098 : ast_tx_packets 0 ast_tx_mgmt 0 ast_tx_invalid 0 ast_t x_xretries 0

------ Interrupt Stats ------

------------ TX/RX Stats ------------
0% rts fail rate

------------ PHY Error Stats ------------
0 PHY errors since clearing delta stats (0 sec)

------------ Airtime Stats ------------
Airtime utilized (percent) since clearing delta stats (0 sec)
Busy: 0 RX: 0 TX: 0 Total: 0

Ack RSSI Ch0: ctl -1, ext -1
Ack RSSI Ch1: ctl -1, ext -1
Ack RSSI Ch2: ctl -1, ext -1
Rx RSSI Ch0: ctl -1, ext -1
Rx RSSI Ch1: ctl -1, ext -1
Rx RSSI Ch2: ctl -1, ext -1
NF Ch0 0[0], ext 0[0]
NF Ch1 0[0], ext 0[0]
NF Ch2 0[0], ext 0[0]

Ntimes noise floor exceeded action threshold: 0
Ntimes noise floor was abnormally low: 0

Ntimes ODFM weak detect was disabled: 0
Ntimes CCK weak detect was disabled: 0

1 switched default/rx antenna(ant_defswitch)
0 usec average media access for AC 3 ( 0/ 0)
0 usec average media access for AC 2 ( 0/ 0)
0 usec average media access for AC 1 ( 0/ 0)
0 usec average media access for AC 0 ( 0/ 0)
0 usec average media access ( 0/ 0)

Channel fly background scanning stats:

11n stats
2 wmi tx credits(wmi_tx_credits)

Target group key table info

TxBF transmit completion status

TxBF statistics:

Beacon Stuck Early Detection:
0 : profile counter errors
0 : Cannot make decision because channel is too busy
0 : Cannot make decision because channel is reserved by other transmitte r
0 : false alarm
Serving Channel=0 Current Channel=0
OK

Thank you.

[NCT]

Hi, the firmware version is 9.13.3.0.41 and joined ZoneDirector 1200.

[bruno_andrade]

Could you please navigate to the 'Access Points' tab, locate the specific AP, and check if WLAN services are enabled under Radio 5ghz section? If they are, it's possible that the 5GHz radio of this AP is defective. In such a case, you should open a support case to check the eligibility for an RMA.