7372 locked to wrong country

[jelle_alten_606]

I have a zf7372 that somehow got locked into NL country code. Perhaps that happened when I took it out of the box and first thing I did was hook it up to a ZoneDirector with NL country code. Now I cannot change the country code back to US, which it was made for.
How do I unlock this? Factory reset and connecting to ZoneDirector will keep saying "wrong country code", CLI also states "illegal to change country code".
Is there a way to reset to "never initialized, pre-country-locked" settings?

rkscli: get countrycode
Country is NL
OK
rkscli: set countrycode US
illegal to change country code

[sanjay_kumar]

Hi Support Nusanetwork,

Not sure if you still have the same problem. If yes, please open a support case to resolve the issue.

[doncarlo_agusti]

Is support still available for the 7372? I have the same issue, and when I try to submit a support case, the site says the serial number "asset does not exist".

[michael_brado]

Where did you buy your AP?  Your reseller would register your product, unless you bought direct Ruckus support.

[juan_comunales]

hola en la empresa donde yo trabajo compramos zoneflex 7372 que bienvivieron con la reguion "usa" como región , y para mi país seria Uruguay.

es para consultar como se puede modificar 

[viktor_ivancho]

can you help me?, i have same problem