I am currently trying to setup a second Ruckus R710, however, it is not connecting with my master ap. With that, it is displaying a new configure.me ssid, this time asking for its serial number for the password, which I didn't have to do the first time. In addition to this, my computer is displaying that the configure.me has no internet connection, therefore, I cannot connect to its default ip address. I have tried doing a factory reset and have also tried applying a static ip to the configure.me. Nothing has worked so far.
Configure.me will appear if AP is in factory default mode and cannot discover the controller (master AP).
If above doesn't work, please feel free to open a support case and support team will help you.
Could you confirm how your network devices are connected at present?
ISP connection >>> Modem/Router>>>> Switch >> APs
You have to first find out who is the DHCP server. It can be your ISP modem/router or switch.
Try to connect a devices on same subnet as your master AP and then run a IP scanner. It will give you more info like if your second AP got IP address from server or not, what is the gateway MAC address (refer the gateway IP of your laptop, when it is connected to wired network).