zero-it portal does not work in 9.8

[lonnie_3404113]

Running 9.8. on my ZD 1100. The portal where an employee can type in their u/n and pw does not work in Chrome or on an Android phone we tried. It accepts the u/n and pw, but then just blinks and returns to that same login page. No file is downloaded.

Any ideas?

[david_stone_635]

All sorted.
The knowledge base (which I have access to) linked to an article on support.ruckus that I could not log into as it did not acecpt my username/pass.
Solution was to use the login link from the partner portal to support first.
Then the link worked fine.

Rahul Koul linked to the article previous.
Is there a more concise article (maybe with screen grabs) on how to set the new Zero-IT On-boarding Portal

[cordelia_cordel]

Hi David, I'll look into it and see if we have or can fill that knowledge gap.

[rahul_koul]

Hi David,

Please check this out:

https://support.ruckuswireless.com/an...

I think this is probably what you are looking for.

-Rahul

[david_stone_635]

Thanks - that is exactly what I was after.
Will implement this week.