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Zone Flex 7962 firmware upgrade issues

blake_bernhard
New Contributor II
Hi I have a Zone Flex 7962 AP that I use in (standalone) running firmware 8.1.1.2 I was able to upgrade from 8.0.0 to 8.1.1.2 using the web and the default settings although can anyone please advise if there is any new firmware available for this device.

I have downloaded the below although if I point to my FTP or TFTP server I get a

"Secure Connection Failed message"

https://support.ruckuswireless.com/so...
10 REPLIES 10

munish_munish
Contributor
Hi Blake,

Which browser you are using (Firefox ), Have you Tried Different browsers?

Thanks,
Munish

blake_bernhard
New Contributor II
Hi Munish,

Thanks for your reply I have tried Firefox and IE 10 & 11.

do firmware upgrades need to be completed in sequence?

munish_munish
Contributor
Hi Blake,

There is not sequence for APs, but for ZDs.

Try the following , seems to be an issue with browser . I was searching it online and found this

https://support.mozilla.org/en-US/kb/...

The file cert8.db in your profile folder may have become corrupted. Delete this file while Firefox is closed.

Open your profile folder:
Click the menu button New Fx Menu , click help Help-29 and select Troubleshooting Information. The Troubleshooting Information tab will open.
Under the Application Basics section, click on Show Folder. A window with your profile files will open.
Click the menu button New Fx Menu and then click Exit Close 29
Click on the file named cert8.db.
Press Delete.
Restart Firefox.

michael_brado
Esteemed Contributor II
I'm afraid the standalone AP auto-upgrade thru the Web server has not been
maintained for a couple years now. With modern AP firmware including a Local
upgrade method that allows you to browse to an image on your PC, after you
downloaded it from the Support portal, the online server usage has been limited.

As Munish mentioned, only ZDs need to be upgraded following a specific path
as memory tables changed between versions. APs can upgrade/downgrade to
and from any standalone AP image independantly.

From the Support page Downloads page, pull the 9.7.2.0.9 firmware for zf7962
model AP, and see if you can use the Local upgrade method to install it? Good
luck and best regards.
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