ZD1000 firmware upgrade asks for premium support. Why?

[william_aston]

I want to upgrade ZD1000 firmware to latest available upgrade (ZD1000 9.3.4.0.21 MR Software Release) This is the MR resolution for Ruckus Security Advisory ID 111113-1 and ID 111113-2

I am hoping this upgrade will fix the map view error on the ZD web interface.

However it states that premium support is required to activate the download. Why premium support???

[keith_redfield]

You should be OK. For extra caution go to 9.1.2.0.8 first.

[khaqan_faridi]

Hello Keith.

I have a Guest account access level. I tried to download 9.3.4.0.17 for ZD1000 but it still asks for Premium account access.

Please advise.

[keith_redfield]

Try this one: https://support.ruckuswireless.com/so...

[khaqan_faridi]

Thanks Keith, it worked.

[michael_buchell]

Hi Keith, How are you.

I want to upgrade the ZD1006 I click check for updates and it appear this:

Your current software version is 7.0.0.0 build 57. To see the access points that can be managed, click here

A new version is available. To download the latest software, click here

but I cant update anything from your page, the only firmware that i can download is the last one. ZD1000 9.3.4.0.21 MR Software Release

but the other one appears that I need premium support. Why?

I lost all the upgrades that were downloaded previously I got only these upgrades that i could recovered from a damaged hard drive:

zd1k_9.0.0.0.102.ap_9.0.0.0.102.img
zd1k_9.1.0.0.38.ap_9.1.0.0.38.img
zd1k_9.1.1.0.58.ap_9.1.1.0.58.img
zd1k_9.1.2.0.8.ap_9.1.2.0.8.img
zd1k_9.3.0.0.87.ap_9.3.0.0.87.img
zd1k_9.3.1.0.20.ap_9.3.1.0.20.img
zd1k_9.3.2.0.3.ap_9.3.2.0.3.img
zd1k_9.3.4.0.17.ap_9.3.4.0.17.img
zd1k_9.3.4.0.21.ap_9.3.4.0.21.img

i got nothing after version 9 and i not longer have the upgrade path also, how can i upgrade this zonedirector?

many thanks