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ZD 1200 V10 Downgrade to V9

sebastiao_paulo
New Contributor III

‎03-16-2022 01:39 AM

Hi team, I had to downgrade My Zd 1200 to V9 yesterday and now I am not able to upload to default firmware V10 is appear error The support entitlement file is missing or invalid. Please contact ruckus support for further assistance..

I can see there is problem with license support and my double is how to get temporary license just to upload the V10 firmware .

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2 REPLIES 2

Orlando_Elias
RUCKUS Team Member

‎03-17-2022 04:49 PM

Hello Sebastiao, 

I recommend you to get in touch with Ruckus Support directly to see if an exception can be done.

With regards,
--
Orlando Elias
Technical Support
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ms264556
Contributor III

‎03-18-2022 04:31 PM

The ZD will try calling home for a support license after a factory reset (which I assume the downgrade has done).

If you make sure the ZD can see the internet then it'll pick up either your existing support license or a free 30 day entitlement, then you can do your upgrade. Since older releases fail to upgrade using Chrome/Edge, I recommend you use Firefox to do this.

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