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ZD 1200 V10 Downgrade to V9

New Contributor III

Hi team, I had to downgrade My Zd 1200 to V9 yesterday and now I am not able to upload to default firmware V10 is appear error The support entitlement file is missing or invalid. Please contact ruckus support for further assistance..

I can see there is problem with license support and my double is how to get temporary license just to upload the V10 firmware .


RUCKUS Team Member

Hello Sebastiao, 

I recommend you to get in touch with Ruckus Support directly to see if an exception can be done.

With regards,
Orlando Elias
Technical Support

Contributor II

The ZD will try calling home for a support license after a factory reset (which I assume the downgrade has done).

If you make sure the ZD can see the internet then it'll pick up either your existing support license or a free 30 day entitlement, then you can do your upgrade. Since older releases fail to upgrade using Chrome/Edge, I recommend you use Firefox to do this.