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Update firmware for ZD1200 and R700

joe_stegman
New Contributor

‎11-24-2021 02:58 PM

Moved into a house with a Ruckus setup. Want to upgrade the firmware but can't because I don't have a support upgrade entitlement. Is it possible to upgrade my devices w/o a support upgrade entitlement?

If not, OK - then I'll take step 2 and get support - problem with that option is I can't get anyone to respond to the support emails. Is there a trick to this?

Joe

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7 REPLIES 7

joe_stegman
New Contributor
In response to Vineet_nejwala

‎12-01-2021 02:50 PM

@vineet_nejawala - still no response from the email David provided above. What else can I try to get someone to let me purchase a support agreement so I can keep my system on the latest/safest versions of S/W as well as upgrade some EOL devices?

Joe

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david_black_594
Contributor III
In response to Vineet_nejwala

‎12-01-2021 05:57 PM

If you send me your contact info, I’ll get you a response. My email address is on my profile.

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Vineet_nejwala
Moderator
Moderator
In response to Vineet_nejwala

‎12-01-2021 08:21 PM

@joe_stegman

Can you please reach out to CommScope/Ruckus directly and they should assist.

https://support.ruckuswireless.com/contact-us 

Best Regards

Vineet

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