Ruckus AP 320 not discover on ZD1200

[valmur_servicio]

Hi,

I have an AP R320 with firmware version R320_114.0.0.0.1360, I want to link it to a ZD1200 controller version 10.1.1.0 build 55 but it does not detect it to approve it.
In this controller I have 7 AP R610 and 2 AP R600 working.
In the AP R320 I have defined the IP address of the ZD1200 controller in Administratio / Management / Primary Controller Addr.
I have a ZD1100 controller version 9.10.2.0 build 53 that when the AP R320 I apply a Reset to factory settings the ZD1100 controller detects it to approve it but I want to add it to the ZD1200 controller.
The ZD1200 controller is licensed to add the R320 AP.
What is the reason why the ZD1200 controller does not detect the AP 320 to approve it?

[syamantakomer · Accepted solution]

Hi Valmur,

R320 AP model is not supported on 10.1.1 version.

Please upgrade the ZD to at least 10.2.1 and R320 should connect without any issues. Refer the below release notes for more information.

https://support.ruckuswireless.com/documents/3254-zonedirector-10-2-1-mr1-refresh5-release-notes/dow...

[valmur_servicio]

Thanks, that was done and it worked properly.

Thanks for the help.

[syamantakomer]

Hi Valmur,

Glad to know it is fixed!

[eizens_putnins]

By the way, ZD1100 doesn't support R320 at all (it's too old). If you would try to approve R320, you'll find that error message "Not supported" will be generated and AP will be not approved.