R500 not compatible with ac-7260

[trevor_wright_6]

Just installed zd1100 and r500s, worked ok when eventually got hold of relevant firmware. (new customer) Having problems connecting tosh with intel ac7260. Seems problem is to do with channelfly and .h messages. Works if select one channel as this disable channelfly. (tried on standalone unit). Been asked to manually set channel in ZD as test but need to check interference. Other option to set run stop time. Running build 101 and have downloaded build 108 but not sure if it includes any fix. First ruckus install so not overly happy.
Trevor

[neal_landry]

They work, but barely. Speed tests range from about .5 Mbps to 40 Mbps when sitting directly next to the AP with no other traffic. There will be intermittent complete losses of connectivity such that any students using Google Apps will not be able to work on their document until connectivity is restored.

[david_henderson]

And Ruckus support does not have any answers?

[neal_landry]

I'm not certain what to do here. Are Chromebook users with 7260's out of luck? Surely, this isn't the first Ruckus has heard of this issue, is it?

[gwehe_schilver]

Our chromebooks are already at version 47.x.x.
Is there something special I need to do in order to upgrade our ZD1112 to the latest version of firmware?  I have downloaded version 9.10.1.0.59.  Is it as simple as pointing the ZD to the file on my PC?

[michael_brado]

Prior to any upgrade, save a backup of your current configuration (Administer/Backup), and add your current version digits to the filename to remind you what version it came from.
ie.  GWehe-ZD1112_db_983014_111715_16_10.bak  (if you were on 9.8.3.0.14)

Second, read the Release Notes for the ZD 9.10.1 version you intend to upgrade to, and make sure all your AP models are supported.
Some Legacy APs like 2942/7942 are EoS.
https://support.ruckuswireless.com/documents/830-zoneflex-9-10-1-mr-release-notes

Then, from Administer/Upgrade, you click the Browse button and load the image you have downloaded to your PC,
and when prompted to save a backup, you can skip, and click Upgrade to continue.

The ZD will upgrade and reboot.  Your APs will reconnect and each get upgraded to the new ZD firmware version.
Watch from Monitor/Access Points page, as they go from upgrading firmware, disconnected, provisioning, to Connected.

A typical ZD1100 upgrade shouldn't take more than 15-20 minutes.