R500 not compatible with ac-7260

[trevor_wright_6]

Just installed zd1100 and r500s, worked ok when eventually got hold of relevant firmware. (new customer) Having problems connecting tosh with intel ac7260. Seems problem is to do with channelfly and .h messages. Works if select one channel as this disable channelfly. (tried on standalone unit). Been asked to manually set channel in ZD as test but need to check interference. Other option to set run stop time. Running build 101 and have downloaded build 108 but not sure if it includes any fix. First ruckus install so not overly happy.
Trevor

[josh_hymer]

Can you link the site?  I am not exactly sure where this is supposed to be entered.  On the google management/Zone Director/Chromebook.  Thank you for your quick response.

[josh_hymer]

I think I found it..  We had these APs and just removed them for this reason..  interesting.
https://community.ubnt.com/t5/UniFi-Wireless/Problems-with-Intel-Dual-Band-Wireless-AC-7260-in-Lenov...

[michael_brado]

I'm not admin-wise in the world of Chromebooks, so hope others on that platform can be of assistance.

Yours is the link where I found the advice.

[josh_hymer]

Ok, yes, this fix is only for the Unfi wireless controller for Ubiquiti access points only.  I made this exact change on our UBNT server and it helped.  Unfortunately this is only a fix for Ubnt equipment only (Which is super cheap and we removed all the UAP-ACs about 1 month ago.). It is not for the very costly and well known wireless company Ruckus.  😞

[gwehe_schilver]

So in other words... just to make sure an old guy like me understands.....  The Ruckus r500's (and in my case the zf7363 AP's) cannot properly handle the "newer" intel AC-7260 wireless cards, forcing us to try a configuration change in a no-where-to -be-named application to fix a Ubiquity problem?  DO I have the correct?