Purchase Ruckus zonedirector second hand

[sander_groen]

I have basically 2 questions regarding purchasing a second hand zonedirector (1200).

- Can the hardware be registered to myself, instead of the original  buyer? (I know I can register the S/N via my own ruckus account but I want to know if the ownership of the device can be transferred to me? 

- Is it possible to buy a support contract for a second hand zonedirector 1200? Or even Zoneflex R500 AP for that matter?

Thanks!

Rgds,

Sander 

[michael_brado]

Hm, I'm afraid you won't be able to purchase more licenses.  And although our ZD1100 went End of Sale in 2015, if you find one from a "trustworthy" source,

(since I made my official statement above), if it has as many licenses as needed (base was only 6 APs), we *do* provide the last/latest firmware without support.

https://support.ruckuswireless.com/software/1932-zd1100-9-10-2-0-73-mr2-refresh5-software-release


Supporting all the AP models listed in the associated Release Notes:  
https://support.ruckuswireless.com/documents/2567-zonedirector-9-10-2-mr2-refresh5-release-notes


 

[andrew_moore_17]

Hi Michael,
Thanks for that info.
Shame about not being able to purchase more licences but I guess that's to be expected given the ZD1100/1200 are eol.

At least I am able to make an "informed" decision now. I appreciate the "risks" associated with 2nd hand kit but this endeavour is more for "education" and self research than for a reliable installation. From a freelance IT perspective it appears to be quite difficult getting access to a product to familiarise oneself with it before recommending/installing such. More of a catch 22 than I anticipated but I'm hoping this opportunity works out. Not used ruckus before but so far I like it.

Thanks again,

Andy.

[sander_groen]

I'd like to add that we use ruckus in our company. I got familair with the product and came to like how it works and how reliable it is. So when I moved to a new house I purchased a zonedirector 1200 with 3 R500 antenna's for each floor. Of course the zonedirector was second hand and the antenna's were new but probably not from a preferred reseller. So for us home enthusiasts, who can't afford buying new hardware, I feel a bit let down to be honest. Since wifi is very important with kids growing up nowadays I also added a second zonedirector 1200 to be reduntant. It would be rewarding that ruckus would support us home users with access to firmware updates after the support contract ends on the hardware right? Could I send you my serial numbers Michael? 🙂

[michael_brado]

Hi Sander,


   If you bought your ZD1200s (not EoL Andrew), our resellers usually ask you to buy at least a year's support (for the latest FW, etc), but they may not follow up to ask you about renewing. 

Please give your SNs to our front line TAC to look up, and they'll let you know if you can get an extension (and how to contact your reseller to purchase it).  I think Product Marketing are keeping the ZD1200/ZD3000 around.

https://support.ruckuswireless.com/contact-us

[charles_sprick1]

What is policy on non-EOL devices like the ZD-1200 and purchasing licenses? I can understand not supporting second-hand and/or EOL gear, but it's pretty common to see people move from a smaller ZD to a larger (or the cloud), so the used market is pretty healthy. Not all Ruckus users are enterprise-level folks - we have plenty of small clients with 6 to 12 APs and they're always looking at affordability, especially if buying a used ZD can gain them failover by adding a second ZD. There's also home use for tinkering - I only have a tiny unleashed setup at home for testing, but that's better than nothing.

Also, how does licensing work with redundant setups?  If we have keys on one new ZD for say, 6 additional APs and we add a second ZD, do we have to buy 6 more keys for that or no?