Showing results for 
Search instead for 
Did you mean: 

Password Recovery ZoneDirector

New Contributor II
I forgot the password to access the ZoneDirector.

I want to retrieve it without altering its current configuration or to delete

Valued Contributor II
Do you have a configuration backup or a copy of the debug file? If not, there's no way to recover other than a hard-reset of the device and you will have to re-configure it.

If you have a backup, you can hard-reset and simply restore the backup (note that it needs to have been the same version the ZD is now running, or you have to upgrade/downgrade the ZD to that version)

If you have the debug file you will need to open a technical support case at