Hi - we have a common SSID "Wifi Secure" for both 2.4 and 5Ghz bands. We have an issue where MAC OSX devices always seem to connect on 2.4 GHz, and there is no way of disabling 2.4 as an option (unlike on most PCs). Is there any solution to help MAC devices prioritize 5 Ghz?
1. You can implement a Band Balancing feature to load balance the client between the 2,4 and 5 GHz. All dual-band client radios transmit probe requests on both the 2.4 and 5 GHz bands looking for an AP. The AP can see, that client has a dual-band radio. AP will then respond to the client using only 5 GHz. This feature is set to 25/75 by default. It means, that 25% of clients connecting to the 2,4 GHz Band. You can change this ratio from the CLI: ruckus(config)# band-balancing ruckus(config-band-balancing)# percent-2.4G 25 Of course you can not be sure that your particularly MAC device will connect to 2,4 GHz.
2. The second way is: using much more Tx Power of the 5 GHz radio (5 dB compared to 2.4 GHz is a good choice). Then the client radio will identify the 5 GHz radio as having a stronger signal and connect to it.
Well, it's the devices responsibility to connect to the radio it thinks are the best. As mentioned by Igor above, you can do some tricks, but why do you think the devices select 2.4GHz and not 5? Just looked at one of our ZD's, and there 4/7 Mac OS devices connect to 5GHz radios.iOS ration is 12/51..
Thanks both for comments. Not sure why the OSX client is choosing 2.4. Its often a remote AP, rather than the closest. So combination of Band and AP selection. We have increased BSS Minrate to 12Mbps, but this has not fixed issue.
Disconnecting and reconnecting from the SSID can force it to re-evaluate the closest/best signal, I had this same issue with another wireless infrastructure solution and doing this got me connected to 5Ghz from a closer AP.