web authenticate page doens't show?

[paul_yoon_73518]

I am setting up ruckus wireless for the first time.

When i set up the SSID as a standard network, I am able to connect to the internet. however, when I set it up as guest network where the policy applies, I am not able to connect because I am not directed to a Authentication Page to use my guest login/password that I am able to generate.

I am able to get an IP address via (local) DHCP from my firewall that I have between the Internet and the ZD. The firewall is acting as local DHCP server, so users will not access internal network. But when I open a browser, I'm not redirected to any page to authenticate? Is it because the management IP of ZD is on my internal network?

Once I remove the guest policy and set it up as standard where there's a shared key and such, it works.

Any assistance would be appreciative.

[hoang_tung_7073]

Hi,
Can you let me know what ZD you have and what is the firmware? 
Because you created a SSID as standard, you must tick the option "Enable Captive Portal..".
And if you want it authorised by AD, you need to configure AD in AAA server first.

[paul_yoon_73518]

Hi,

I am using 9.1.2.0 build 8. I think it is really old.

Under Configure -> WLANS, i created a WLAN and there are 3 options for WLAN usages type - Standard Usage, Guest Access, and Hotspot Service.

When I select Standarad Usage and set up a WPA2 password and have a laptop connect, I am able to connect to the Internet. When I select Guest Access, It says that Guest access policies and access control will be applied, and go to Configure -> Guest to configure the settings. All I see here is to use Guest Authentication, redirection, guest pass generation, restricted subnet access, and portal logo changes. I do not see any option that says "enable captive portal".

I do not want to authorise guests to connect to my internal network, which is why I set up a local DHCP server on the firewall to provide guests who connect to this SSID an IP to connect to the Internet.

I can set it up the standard usage, where user connects to AP, gets an IP via DHCP from firewall, which then NATS to a public IP to connect to ISP. However, When I enable Guest Access so I can generate a guest pass (which i am able to do as I have management access to the ZD), I am not able to get a laptop connected to the Internet. An IP address is assigned, but is not directed to a page where I can enter the guest pass to give me access to the Internet.

Please advise.

Would upgrading to later version be more helpful?

thanks.

[hoang_tung_7073]

Hi,
Upgrading firmware is recommended. You should start upgrading it as soon as you can. 

Let me put your question into this way, please let me know which one is correct:
1) you want a guest wireless, using guest pass generation. The Users must have a guest code and activate by browser.
2) you want a guest wireless, with a single password, and they are not allowed to connect to your internal network.

[paul_yoon_73518]

Hi,

I will try to schedule and upgrade the firmware.

1) correct; users can connect to the ssid, but cannot connect to Internet unless they have a guest pass which is generated by an employee/admin; when they connect they should get an IP and open a browser which will direct them to a page to authenticate the guest pass.
2) the password is temporary and expires and one time use - and yes, not allowed to our internal network. for guest use only.

The network can only conenct to the internet but not our internal network.