Discussion around issues in Catlina MacOS

[michael_brado]

There has been a lot of chaos on Catalina MacOS and its interaction with networks that have deployed Ruckus products for wireless service.  Issues are being seen in current Catalina MacOS that did not appear in earlier releases of MacOS: Mojave, High-Sierra, etc.

TAC managers have asked that we share information with our customers.

It is recommended that Macbook users use 10.15.4 who wish to use Catalina OS or have got an relatively older version of Catalina MacOS: namely 10.15, 10.15.1, 10.15.2 or 10.15.3. Apple has fixed a variety of bugs including but not limited to Wi-Fi, Safari stop responding when attempting to use Apple Pay, HSTS enhancement etc.

Apple has released beta version of 10.15.5 and it will soon be available officially on their website.

Some of the useful URLs on issues encountered with Catalino OS are:

-> https://www.techradar.com/news/macos-catalina-10154-gets-a-stability-update-but-reports-claim-its-br...

-> https://macreports.com/mac-catalina-wi-fi-problems-fix/

-> https://www.switchingtomac.com/tutorials/osx/macbook-pro-constantly-dropping-wireless-connection

-> https://osxdaily.com/2014/04/24/fix-mac-disconnect-wifi-sleep/

 

Please note that Catalina is true 64-bit operating system and Apple has asked all the users to use 64-bit version of those applications. Please read the following URLs for further information:

-> https://www.theverge.com/2019/10/12/20908567/apple-macos-catalina-breaking-apps-32-bit-support-how-t...

 

Quotes on 32-bit applications:

“Apple first announced that it would ultimately wind down support for 32-bit apps more than a year and a half ago, when it began pushing alerts to macOS High Sierra users that 32-bit software was “unsupported.” The apps still worked, but with Catalina’s official unveiling back in June at WWDC, Apple made the eventual discontinuation official. With the launch of Catalina, 32-bit apps no longer function.”

[erin_mcclellen]

bump - seeing 10.15.6 clients dropping like crazy, no reason code on the ZD side.

Posted elsewhere, but this "we don't validate Mac/iOS anymore" upsets me because of sites like this:

[vineet_nejawal1]

Hi Team,

Since this seems to be affecting you on a larger aspect it would be best if you can open a TAC ticket with Ruckus to investigate this further. We would need ZD debug log and AP support logs along with client MAC which is dropping frequently.

Please reach out to us using below :

https://support.ruckuswireless.com/contact-us

Best Regards
Vineet

[Vineet_nejwala]

Hi Team,

Since this seems to be affecting you on a larger aspect it would be best if you can open a TAC ticket with Ruckus to investigate this further. We would need ZD debug log and AP support logs along with client MAC which is dropping frequently.

Please reach out to us using below :

https://support.ruckuswireless.com/contact-us

Best Regards
Vineet

[erin_mcclellen]

Do you have any explanation why 10.14 and 10.15 are not validated with any Ruckus gear?

[Vineet_nejwala]

Hi Team,

I am not sure who gave that information or could validate it but if I see from customer's setup I know many customer's are using MACOS 10.14 and 10.15 on Ruckus gears, sometime there might be connectivity issue but with the right set of information and debugging it is always narrowed down and resolved. It would be best if you can open a TAC case, let support gather the details ex. AP model, Wlan type, Version on controller/AP, debug log information and accordingly progress to find the cause.

Best Regards
Vineet