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single Ruckus R350 always in Provisioning State

goech
New Contributor

‎11-05-2025 07:36 AM

I did set up a single ruckus r350 with unleashed and everything is working as expected. I have 3 Wifis in different VLANs and handle the management via the native VLAN1. I can access the management and all the Wifis work as expected in the different VLANs. But somehow the in the management website shows disconnected/provisioning - internet connection is there. Is it because I only have one R350 or do I have to up something more? 
I allowd Port 80/443 and 123 outbound on the firewall for the AP. One thing I see is there are some request from the AP on port 60000 but I dont know what this is - allowing it also didnt improve the situation. One thing I do, I use ubnound as DNS - maybe there could be an issue?

I already made an firmware upgrade to 200.18.7.101.244 and did an Firmware reset. Still the issue persists. Any help would be appreciated.

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8 REPLIES 8

goech
New Contributor
In response to sanjay_kumar

‎11-17-2025 05:22 AM - edited ‎11-17-2025 05:23 AM

When I Switch to the Acces Points Page it tells me "Provisioning".
I only have one master in the Network. I did restart the AP many times and I also did a factory reset on the Access Point but the problem still persists.
For Information what happened when I upgraded: When I did the upgrade first via Network it did fail, then I uploaded the binary blob directly and it did upgrade (saw the new version appear) but it didnt quit the mode (was still showing the state "downloading update".

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goech
New Contributor
In response to goech

‎01-06-2026 10:09 PM

So after a month I still have this problem are there anh more ideas how to fix this?
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jp
New Contributor III
In response to goech

‎02-20-2026 01:40 PM

Btw, same here: I played around wit a single R770 (Unleashed 200.18.7.101.244) in a subnet, fresh reset, quick setup -> AP stays in Status  "provisioning" (see screenshots). I cannot edit the AP either. IT is connected to the Internet and connects Wifi clients, etc.
(I am not much after a fix, I just experimented a bit with Wifi7, the AP is not productive)

Untitled.pngUntitled2.pngUntitled3.png

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goech
New Contributor
In response to jp

‎02-27-2026 11:42 PM - edited ‎02-27-2026 11:43 PM

Okay so after some time and several restart it does go green again, now I could check the aps and found this (maybe its helps to find the root cause?): this are the events from the day it stopped working

Alarms.png

 

Eveents.png

 

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