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router stopped working after power outage

freddyv
New Contributor

‎02-16-2023 09:51 AM

We had a power outage and now my router stopped working, non of the access points are getting power I can't even connect to them via the unleash software.  How can we now get support to have the device replaced?

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1 REPLY 1

Ayush_Tripathi
RUCKUS Team Member

‎02-17-2023 10:31 AM

Hello @freddyv 

Please tried to do the hard-reset on the AP and changed the power source and cable.

Also connect any other working AP  with the POE cable and check if it is getting power on.

If you have valid support contract for the AP serial number you can open a RMA case from the ruckus support website.

https://support.ruckuswireless.com/contact-us

 

 

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