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Win10 laptop close the lid without power off > Trigger on / off will be recorded in email every several minutes.

New Contributor

I've mark one user's win10 laptop as a favorite so that can receive email notification when it connects AP.


His laptop wireless adapter is [Intel Wireless-AC9560 160MHz] with the latest driver installed


He just closes the lid after work without shutdown computer and it will be in sleep mode.


We have the following issue.


Trigger on / off will be recorded in email every several minutes for this laptop.

Subject: [] Alarm 'station favorite online' generated

Subject: [] Alarm 'station favorite offline' generated


It will be stopped until his domain logon time ended at 23:00. And appears again at 7:00 which is the domain logon time allowed in the morning.  When he starts to working from 9:00, those email won't be received again after he used LAN connection in office 

Another user who is using MacBook won't have this issue though he just closes the lid after work.  

It is so annoying. Is it possible to stop or avoid this?


Many thanks.


@Como An easier, more reliable, and more secure solution would be to use RADIUS authentication on the restricted VLAN and configure RADIUS Accounting. The laptops will send a user-session start message to the accounting server after the user successfully signs in.  When a user session is terminated, the device sends a user-session stop message to the accounting server.  A user session is terminated whenever the user (a) manually signs out, (b) times out due to inactivity, (c) exceeds the max allowed session length, or (d) is manually kicked out by an administrator.

New Contributor

Ic. Thank you so much.

Contributor III

If you bought a Ruckus support plan for at least one of the APs, you can open a case with Ruckus Support and see if they have a better solution.  

Community Admin
Community Admin

Hi All,

Just remove the favorite tagging from the client, you will no longer receive the emails.

Feature was designed considering use cases where an important client Join/Leave and other activities can be logged without setting event type for all the clients.

Now coming to the original issue, we have to see client logs on the AP and findout why AP still triggering the events when client is no longer connecting back.

If you have a Macbook, try Macbook sniffer and findout if you see any wireless activity from the problematic client. If you see traffic, issue could be on user device. If not, then only support can help to check the issue further.

Syamantak Omer
RUCKUS Networks, CommScope!
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@syamantak_omer  I don't understand your comment, or maybe I misunderstood the OP's problem...  OP was using favorite tagging because he wants to receive an email when a "favorite" client joins the restricted network and another email when the client shuts down at the end of the day.  What he does not want is to continue receiving emails while the client is powered down.