RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.
You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.
Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.
11-05-2022 02:55 PM
Earlier this week, Ruckus had an update for their mobile app come through. I updated my mobile app. I checked my Unleashed app to make sure my network was good. I got a notice to upgrade our APs (model r510) to the newest firmware (version 200.13). I did that. Immediately we noticed the internet connection has become more inconsistent. Examples - webpages on computers and phones taking way longer to load, apps not working smoothly, etc. I did re-boots and restarts to both of our Ruckus access points. No success. I switched to our AT&T wifi coming straight from the AT&T router, it works smoothly and have none of the above issues. When I am on my Ruckus Unleashed dashboard, I am getting notice for a "pending" notice for a Router (ICX7150-C12 Router) and it is asking for another login for a "Switch" username and password
What can I do to help resolve this issue? We are a Lennar home, have 2 Ruckus access points, and have had no issues up until now.
