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Unleashed SMTP server name - field to small

jens_1027613
New Contributor II
In the Uleashed UI i'm unable to set a SMTP server name longer than 32 characters. 
That's a problem with my customers using the Office 365 platform, at they will have an MX in the format of domainname-tld.protection.outlook.com. That will often be more than 32 characters af 26 of the are already used. This ought to be a 256 character field. 
6 REPLIES 6

kevin_lynch_ehy
New Contributor II
Three years later, and I just encountered this same issue. I haven't yet been able to source a resolution from Ruckus support nor find info online regarding it, although I'm certain others must make use of Office 365 and Ruckus.

ravi_swamy
New Contributor
It is working in CLI.

Try the following commands

ruckus# conf
You have all rights in this mode.
ruckus(config)# email-server
ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-name ruckus@ruckusnetworks.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-password ruckus123
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.

Image_ images_messages_5f91c452135b77e247a2136f_fada7449b645513d37f306ffa9630df8_RackMultipart20200914699311j6u-7c39bac5-74c9-4c8f-9513-848cb102c0f8-91784973.png1600084521


HTH
Thanks
Karthik.

karthik
Contributor
Hi,

It is working in CLI.

Try the following commands

ruckus# conf
You have all rights in this mode.
ruckus(config)# email-server
ruckus(config-email-server)# from ruckus@ruckusnetworks.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-name ruckus@ruckusnetworks.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-password ruckus123
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.

Image_ images_messages_5f91c452135b77e247a215c7_963b2fd5c2252500343d33a1efb7a87a_RackMultipart20200914314821f76-8756365c-4cef-4047-bd47-5471191de696-649552566.png1600085068


HTH
Thanks
Karthik.


Thanks
Karthik.

kevin_lynch_ehy
New Contributor II
Thanks, Karthik. I received your reply via support, as well, and can confirm (for future reference on this post) that the workaround above works to set the SMTP Server Name to the longer text required for Office 365.