Unleashed SMTP server name - field to small

[jens_1027613]

In the Uleashed UI i'm unable to set a SMTP server name longer than 32 characters. 
That's a problem with my customers using the Office 365 platform, at they will have an MX in the format of domainname-tld.protection.outlook.com. That will often be more than 32 characters af 26 of the are already used. This ought to be a 256 character field. 

[kevin_lynch_ehy]

Three years later, and I just encountered this same issue. I haven't yet been able to source a resolution from Ruckus support nor find info online regarding it, although I'm certain others must make use of Office 365 and Ruckus.

[Anonymous]

It is working in CLI.

Try the following commands

ruckus# conf

You have all rights in this mode.

ruckus(config)# email-server

ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com

The command was executed successfully. To save the changes, type 'end' or 'exit'.

ruckus(config-email-server)# smtp-auth-name [email protected]

The command was executed successfully. To save the changes, type 'end' or 'exit'.

ruckus(config-email-server)# smtp-auth-password ruckus123

The command was executed successfully. To save the changes, type 'end' or 'exit'.

ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.




HTH
Thanks
Karthik.

[karthik]

Hi,

It is working in CLI.

Try the following commands

ruckus# conf
You have all rights in this mode.
ruckus(config)# email-server
ruckus(config-email-server)# from [email protected]
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-server-name domainname-tld.protection.outlook.com
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-name [email protected]
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# smtp-auth-password ruckus123
The command was executed successfully. To save the changes, type 'end' or 'exit'.
ruckus(config-email-server)# end

If you check in GUI, it may show something like this. This was tested in 200.9.




HTH
Thanks
Karthik.

[kevin_lynch_ehy]

Thanks, Karthik. I received your reply via support, as well, and can confirm (for future reference on this post) that the workaround above works to set the SMTP Server Name to the longer text required for Office 365.