Hi Aiman ,
Thank you for posting you query !!!
I understand you are facing Unleashed Remote Portal Error
The issue you are having and it seems there's a validation problem in the Unleashed Cloud server used to authenticate.
We can try some recovery steps to regain access to the Unleashed remote management plattform:
- Go to 1 of your local Unleashed networks, Under the Remote Management tab, proceed to disable, click apply, then enable it again, click apply.
- Once that's done, please click in the "remote portal" highlighted in blue. Now try a different email address instead of your regular one. Get the authentication code and try to access the remote management plattform.
- If it let you access, once you try to bind the Unleashed network, it might show a message stating that the Unleashed network you are trying to bind is already binded to another account . Please take a screenshot of the outcome once you try this for evidence.
- The next step to do, will be to generate a new Unleashed ID for the local Unleashed network you will be using for these steps. Go to the system tab and in "system info" you should see an option to generate a new Unleashed ID. click "generate" and then click "Apply".
- After that, please try to access the remote portal again by going to the "remoet management" tab and clicking the "remote portal" highlighted in blue.
- Now please try to access the remote management using your email address and take a screenshot of the outcome for evidence. If it still doesn't work, please try using another email address for the authentication process and also take a screenshot.
Moving Forward If this issue is not resolved , Please log a ticket with the below link so that we will help you further
https://support.ruckuswireless.com/contact-us
I hope this information helps you
Please feel free to leave us a message if any concerns
Thanks
