Unleashed R650 login / setup not working.

[JJW2009]

I have setup hundreds of Ruckus Wireless AP's including standalone, Zone Director, Unleashed configurations.

I ordered two different unleashed models a couple of weeks ago.  Setup was the same as it has always been over the last few years/100's of AP's.  

Plug in the access points into a firewall.  Check the IP address of the AP.  Visit the AP's IP.  Answer 3-5 questions.  AP is up and running.  This process has always been hassle free and super easy.

Today, I just got two new Ruckus Wireless R650 (Unleashed).  There is something different with this firmware.  When I plug in the APs into the firewall.  I can see the APs boot up, get an IP.  When I visit the IP, I now get what appears to be the standalone firmware login screen.  The old default user name/password does not work.  super/sp-admin.  The screen flashes and prompts me with the login again.  The username/password of super/(serial number) doesn't work.

When I connect to the configure.me-XXYYZZ SSID it now asks for a password.  It never did that before.  When I enter the serial number of the AP.  It connects however, it doesn't give my laptop a IP from the DHCP server on the firewall.  The laptop says there is no internet, even though there is.

When I try connecting to the AP with my iOS device to one of the Configure.me-XXYYZZ SSID's it tells me that there is no internet, the iOS device won't actually connect to the wifi and I can't even use the Ruckus App to setup the two new APs.  It doesn't get an IP from the firewall.

I tried hard coding my laptop with a 192.168.0.xxx ip address directly to the AP and I couldn't connect to 192.168.0.1

I have tried factory defaulting the units and I still get what appears to be the standalone firmware login.  But I can't log in.  

Doe anyone have any ideas how to log into the new latest Ruckus Wireless R650 because nothing that should have worked has worked.

[JJW2009]

@ryan_guss  Both boxes were labelled as unleashed, all the documentation was unleashed but one was definitely a standalone model firmware.  My guess is someone flashed the wrong firmware on the factory line.

I had to upgrade the standalone unit with the unleashed firmware to get everything to work correctly. 

[ryan_guss]

@jeff_wolstenholme

I just had the same issue. I couldn't figure out how to get into the access point to do that.  Found out the SSL is the only way.  https://ipaddress.  then super/sp-admin and flashed with proper firmware and boom it came up and joined the network.  Both of these from my distributor, Tech Data, and they were supposed to be unleashed.  

[JacksonCampbell]

Oddly enough, I used a different browser, and it worked. Got that idea from this page: https://support.ruckuswireless.com/articles/000001909. Apparently the browser cache keeps it from passing the credentials to the AP.