cancel
Showing results for 
Search instead for 
Did you mean: 

Unleashed Clients Suddenly Not Getting IP Addresses

scott_wilson_9o
New Contributor
My Unleashed network is suddenly refusing connections from pretty much all devices. They can associate, but don't pull IP addresses.  I reset all my Unleashed APs; no luck.  Replaced my Netgear R6700 router; no luck.  Unboxed and installed brand new APs in stand-alone mode and devices connected...for a while, then were disconnected.  Converted the new APs to Unleashed and devices connected for the same duration (maybe a few hours), then were disconnected.

I disabled MAC randomization on both Android and iOS devices and then powered up and reconnected two previously-accessible Unleashed APs. No luck. Below, I pasted a screen capture of the process from Unleashed dashboard client troubleshooting. It illustrates multiple DHCP discover processes from my phone before giving up and disassociating. My wireless status shows "connected, no internet" and ipconfig shows a 169. address. This is irrespective of open or authenticated WLAN settings.  I have deleted and recreated WLANs; no luck.
I have had this Unleashed WLAN running for three years without a hiccup.  Any insight/suggestions greatly appreciated.

Image_ images_messages_5feb38aa133633353b3ac27f_7313d17cdc49324b1d6f33f9cdd5c632_ruckusCapture-7307afae-efbb-4758-b1d3-0337ec0486f2-245023664.jpg


This started happening after no network changes whatsoever on my art. No AP/Unleashed firmware update, no router firmware update, and no changes to WLAN or router settings.  In pursuit of a solution, I even replaced the router, but had the same results. Re-installed the old router with no improvement.

I have wrestled with this for days and finally unplugged all my Ruckus APs and enabled the crap WLAN on my router so Netflix would work. Of course the phones and tablets all joined instantly.

Any insight is greatly appreciated.

1 REPLY 1