Unleased Acess

[jetboatrich]

Help, it says The username:[admin] does not exist.  I set this system up years ago and when i moved, put everything in a box and now slowly firing my AP's back up. I can get into the app on my phone, but not as the owner as it says my credentials are wrong, how can i fix this?  secondly, trying to get on with my laptop, says i don't exist and it won't even let me reset the password.  Is there another way to reset the system?

[Imran_ruckus]

Hi @jetboatrich 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jetboatrich]

I can't get into the system, as mentioned, says I do not exist

[Imran_ruckus]

Hi @jetboatrich 

Thank you for your response.

As mentioned earlier, to assist you further please assist by providing responses to the four queries I shared in one of my previous posts.

Thank you once again for your understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[jetboatrich]

This is not in a Lanner home, stand-alone in my home

[Imran_ruckus]

Hi @jetboatrich 

Thank you for your response and for Letting me know that this query is not related to Lennar.

I am moving this post to the concerned queue, and one of our engineers will assist you shortly.

Thank you once again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support